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Collector Vivian

Careers at Melbourne Pathology

Melbourne Pathology employs over 1,800 staff including pathologists, scientists, technicians, pathology collectors, couriers, marketing and business development staff, laboratory and administrative assistants and support staff.

Melbourne Pathology is an equal opportunity employer offering a dynamic and supportive work environment. We value the contribution of people with different skill sets, cultures and backgrounds.

Career development and advancement is encouraged and staff are given opportunities to improve their skills through on-going training.


Why work for Melbourne Pathology?

  • Paid parental leave for all full-time and part-time employees
  • Employee benefits and discounts program
  • Employee Assistance Program (EAP)
  • People-focused organisation
  • A great place to work!

If you would like to join Melbourne Pathology as a Pathology Collector, click the below button for more information.

The role of a pathology collector

Our current vacant positions are listed below. If there are no positions listed, we may not have any vacancies, however please check back regularly to view employment opportunities.

View available positions

Welcome to the world of the medical laboratory. It's a world of technology, science, and mystery, where medical laboratory professionals and pathologists find answers to questions that are both routine and miraculous.

In the laboratory, a highly skilled team of pathologists, scientists, technicians and lab assistants work together to solve mysteries and answer the critical questions of medicine. More than 70 percent of medical decisions made by doctors are based on pathology laboratory findings. In fact, the practice of modern medicine would be impossible without the tests performed in the laboratory.

Pathologists and lab staff are the behind-the-scenes backbone of medicine. They are the researchers, investigators, and some say the real heroes of medicine.

Laboratory procedures require an array of complex precision instruments and a variety of automated and electronic equipment. However, people who are interested in helping others are the foundation of a successful laboratory. They must be accurate, reliable, passionate about science and be able to recognise their responsibility for human lives.

For someone who chooses a career as a pathologist or laboratory professional, the exploration and the rewards are endless. (From the American Society for Clinical Pathology (tm)).

Pre Analytical - Data Entry and Specimen Reception Area

In Specimen Reception Area (SRA) you will find the people who register specimens, and the identifying information, and enter them into the laboratory information system. When specimens need to be shared between departments for testing they are prepared here. The people who work here must be accurate and calm, and be able to deal with the busy times of the day when samples are coming in quickly.

Once the specimen is registered the rest of the accompanying information - usually the request forms sent by the referring doctors or collectors - are entered into the computer system. Like all other jobs in pathology, data entry operators must have excellent attention to detail skills coupled with amazing dexterity to enable them to accurately record the data. Their role is crucial to the whole pathology testing operation.

IT Support

Like all modern organisations, Melbourne Pathology depends on its computer technology for all communications. The IT Support team provides troubleshooting assistance for all desktop computers and the telephone system throughout the organisation.

Client IT team

Many test results are sent to doctors using Fetch and Sonic Dx - proprietary application software developed by Sonic Healthcare Ltd which delivers pathology reports electronically to the client's system for review. The Client IT team provide installation and ongoing technical support to general practice and specialist clinics and hospitals using these applications.

Help Desk

The Melbourne Pathology Help Desk provides doctors with a one-stop-shop for all enquiries. This can be anything and everything from ordering stores, obtaining additional results, requesting subsequent tests for patients based on the results of previous tests, lodging complaints and much more. They are the team who understands the meaning of excellence in customer service and they strive to make the experience for the doctor exceed expectations.
Our Help Desk team also answer patient enquiries in addition to internal enquiries from collectors with test collection advice.

Switchboard and Call Centre teams

The Melbourne Pathology switchboard take all general enquiry phone calls from patients, clinicians and the general public. They assist by answering queries and redirecting calls to the appropriate department or person.

The Call Centre take patient enquiries, book home visits for ill and infirm patients and answer calls that divert through from the collection centres when collectors are busy.

The people in their teams have an important role and are the 'voice' of the company, so excellent customer service skills are essential.

Marketing and Communications

The Marketing and Communications team produces all internal and external publications for Melbourne Pathology, and co-ordinate educational activities and events that deliver medical education to doctors and patients. They oversee all patient and clinician communication and information, and look after all internal communication to staff and internal staff events. They also manage and maintain the external website and internal intranet.

Stores Department

This department co-ordinates the purchase and distribution of consumables for the practice. As a central service, they co-ordinate the ordering, processing and distribution of all supplies for all internal laboratories and collection centres.

Business Development team

Our Business Development Managers are dedicated to ensuring the needs of our referring clinicians are met and exceeded. Our Business Development team are split into General Practice and Specialist Managers who look after their clinicians to ensure a high quality service at all times.

Accounts and Payroll

Human resource support, accounting, payroll, paying bills, auditing, it's all in a days work for the Accounts team. The team provides all accounting services including accounts payable and receipting. The payroll team processes salaries and wages.

Post Analytical - Results and Warfarin Care

The Results team are responsible for receiving all result enquiries and phoning out urgent results to clinicians and hospitals. Our Warfarin Care team collect, assess, troubleshoot and process data relating to warfarin therapy and INR testing. They report relevant clinical information for the dosing Haematologist to provide warfarin dose instructions. Staff in our Post Analytical Departments require excellent customer service skills and attention to detail.


Pathologists are the interface between medical science and clinical practice and they frequently interact with both areas. Pathologists often find themselves applying the knowledge gained from recent developments in medical research to real-life situations. They have undertaken many years of training and have a medical degree followed by substantial post graduate specialist qualifications. They have high-level skills in investigating diseases and interpreting test results. Part of the job is to use their professional judgement to advise GPs and medical specialists about the test results and their implications for diagnosis and treatment. Many pathologists are practicing clinicians and have their own consultancies treating patients; many are involved in research work.
Clinical testing generally follows a hierarchical system of review, with scientists and laboratory technicians conducting basic tests, abnormal results being put to a senior scientist for review, and ultimately to the pathologist for interpretation.

Laboratory manager

The laboratory manager must have the right combination of people skills, business knowledge, and technical experience to co-ordinate the work of the various laboratory personnel. Their days are varied and challenging. They appoint employees, prepare budgets, organise work schedules, and order laboratory supplies and equipment. The laboratory manager ensures that quality control systems are effective and works with the pathologists to ensure the quality of work conducted in the laboratory meets the highest standards.


The scientist and senior scientist have tertiary bachelor degrees in science and often post graduate qualifications in a particular specialist area. They need to be conversant with a wide body of knowledge relating to their area of specialty.
They are continually called upon to use their judgement in interpreting test results while performing tests and managing quality control programs.

Laboratory technician

Like scientists, laboratory technicians have tertiary qualifications, usually an associate diploma. These are professionals who choose to work at "the bench" experiencing the "hands-on" technical work that is performed on a daily basis. They need to be natural enquirers and have a passion for science. Monitoring quality control programs in the laboratory is an important part of the job.

Pathology Collector (Phlebotomist)

Based in the many suburban and regional collection centres, or visiting health care facilities, these professionals are the public face of Melbourne Pathology. A collector has to be technically competent and able to put patients at ease and be compassionate. They must be reliable, able to work independently and problem solve. Their job is to take blood from patients, take delivery of samples and process them ready to be picked up by couriers. All staff undertake in-house training to complement their qualification and prepare them for their role.

Laboratory Assistant

Laboratory assistants are job-trained to support the scientists and technicians. They prepare specimens for analysis and set up tests which the scientists and technicians later review and interpret. Because today's laboratories are highly computerised, the laboratory technician or assistant must be a trouble-shooter who knows how the equipment works. They need an up-to-date knowledge of a wide range of tests.


Melbourne Pathology runs a fleet of courier cars servicing clinicians' rooms, hospitals and collection centres. They pick up specimens and deliver reports and supplies. Couriers can be either on the road driving the distinctive white, blue and red cars, or on foot delivering reports and collecting samples in a hospital or medical precinct.

Melbourne Pathology Pty Ltd (ABN 63 074 699 139) and Melbourne Pathology Services Pty Ltd (ABN 40 848 695 962) collects personal information about you for the purpose of considering your application for employment. Our Privacy Policy contains information about how we collect, use and store your information.  Enquiries regarding our privacy policy may be directed to the privacy officer at: